Welcome to Balks Naturals. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase from us.
1. Information We Collect
1.1 Personal Information: We collect personal information that you provide to us voluntarily when you create an account, make a purchase, subscribe to our newsletter, or contact us. This information may include:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (e.g., credit card details)
- Account login details (username and password)
1.2 Non-Personal Information: We also collect non-personal information automatically as you interact with our website. This may include:
- IP address
- Browser type and version
- Pages you visit on our website
- Time and date of your visit
- Referring URL
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill orders: We use your personal information to process payments, arrange shipping, and provide you with order confirmations and invoices.
- To communicate with you: We use your contact information to send you updates, newsletters, promotional offers, and other information related to our products and services.
- To improve our website and services: We analyze non-personal information to understand how our customers use our website, identify trends, and improve our offerings.
- To ensure security and prevent fraud: We use your information to protect our website, business, and customers from fraud and unauthorized access.
3. Sharing Your Information
We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and servicing you, as long as they agree to keep your information confidential.
We may also disclose your information:
- To comply with legal obligations, such as responding to a subpoena or court order.
- To protect the rights, property, and safety of Balks Naturals, our customers, and others.
- In the event of a merger, acquisition, or sale of all or a portion of our business, where your information may be transferred as part of the transaction.
4. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Opt-Out: You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
- Cookies: You can manage your cookie preferences through your browser settings.
5. Data Security
We implement a variety of security measures to protect your personal information. These measures include encryption, firewalls, secure socket layer (SSL) technology, and regular security audits. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Balks Naturals
Email: hello@balksnaturals.com
Thank you for trusting Balks Naturals with your personal information. We are committed to safeguarding your privacy and providing you with a secure shopping experience.